Central inbox
Emails, chats, and portal forms automatically become tickets with context and attachments.
Tamarello Helpdesk – Keep every ticket under control
Tamarello unifies ticketing, live chat, VIP customer workflows, and a knowledge base so your support team can resolve every request faster.
Centralised requests & repliesLive chat and email automationVIP follow-up workflowsActionable SLA tracking
Why organisations pick Tamarello?
Bring every service interaction into one workspace and give both agents and customers the clarity they expect.
Smart ticketing
Capture and categorise every request with full history and status tracking.
Customer portal
Give customers a branded portal to submit requests and consult the knowledge base.
Live communication
Handle live chat and VIP conversations while keeping transcripts in the same thread.
Ticketing workspace
Intelligent routing
Assign tickets by team, expertise, or VIP level so every request lands with the right agent.
SLA tracking
Monitor due dates and escalations and get alerted before an SLA breach happens.
Notes & time tracking
Log internal notes, billable time, and approvals without leaving the ticket.
Customer portal
Self-service access
Customers submit issues, update details, and follow statuses without extra calls.
Knowledge base
Publish guides and FAQs that reduce repetitive questions and speed up resolutions.
Dynamic forms
Collect the right data every time with configurable questionnaires and templates.
Fully customisable
Brand the portal, content, languages, and access rules for each client or department.
Live communication
Real-time chat
Convert live chat conversations into actionable tickets with full transcripts.
Email automation
Use templates, auto replies, and tagging to keep tone and workflows consistent.
VIP journeys
Flag important customers, shorten response times, and provide dedicated follow-ups.
Unified history
All messages, regardless of channel, stay attached to the same ticket.
Planning & resources
Task schedules
Define checklists, due dates, and reminders for support or maintenance teams.
Recurring tickets
Automate periodic work, preventive checks, and service routines.
Team management
Plan workloads and assignments based on availability, skills, or geography.
Integrations
Connect Tamarello with ERP, email servers, or BI tools via API and webhooks.
Questionnaires & forms
Configurable sections
Define sections, required fields, and conditional logic for each ticket category.
Automated validation
Catch incomplete submissions with validation rules and instant confirmations.
Workflow triggers
Kick off tasks, escalations, or service schedules the moment a form is submitted.
Multilingual support
Offer forms in multiple languages so regional teams and customers stay aligned.
Pricing & plans
Pick the package that fits your helpdesk today – upgrade to advanced workflows whenever you need them.
Both plans include onboarding and continuous support.
Most popular
Professional
25€/ month
- Everything in Basic
- Live chat & VIP workflows
- Task planning + SLA automation
- REST API & advanced integrations
Frequently asked questions
Find fast answers to the most common topics. Need more details? Reach out and we’ll gladly help.
Which industries rely on Tamarello?
Tamarello is industry-agnostic and adapts to IT service desks, maintenance providers, government offices, and retail support teams through modular features.
How long does it take to get started?
A standard environment is ready within minutes. Portal branding and process tailoring typically take 2–4 weeks depending on complexity.
Do you offer a free trial?
Yes, request a 30-day trial through the “Start free trial” button or contact our team directly.
Can we customise the portal and forms?
Absolutely. Customer portals, knowledge bases, and questionnaires can be branded and configured without custom development.
Is an on-premise deployment possible?
Our Enterprise plan supports private cloud or on-prem installations with extended security controls and integrations.
Contact
Ready to talk? Get in touch to schedule a walkthrough or request a tailored demo.
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